BenQ GV31 Projector Recall: Stop Use and Choose the Free Battery Repair or GV32 Replacement

What you need

• Phone or computer for BenQ's official recall form
• Phone camera for the complete underside label
• Original power adapter and accessories, kept unplugged
• BenQ-provided prepaid label and return packaging
• No repair tools—the battery service is manufacturer-only

Step-by-step

1. 1

   Stop using and charging the projector

   Power the projector down and disconnect its adapter from the wall and projector if the unit is cool, dry, and undamaged. Do not run it on battery or adapter power while waiting for the remedy. Keep it away from heat, direct sun, children, pets, and combustible materials.

2. 2

   Check for an urgent battery warning sign

   Without squeezing or opening the case, look for swelling, separation, melted plastic, discoloration, leakage, unusual odor, or residual heat. If any is present, stop handling the unit and ask BenQ, emergency services, or your local hazardous-materials authority for immediate guidance rather than packing it yourself.

3. 3

   Confirm model GV31 on the base label

   CPSC says the brand and model number are printed on the underside of the projector's gray base. Photograph the entire label in good light. The recall is model-specific, so a similar-looking GV-series projector is not enough to establish coverage.

4. 4

   Open BenQ's official GV31 recall page

   Use the recall link listed by CPSC, not a marketplace message or paid repair listing. BenQ's page routes owners to the service-program forms and lists its service hotline. Keep your confirmation and any case number.

5. 5

   Choose one of the two official remedies

   BenQ describes a free battery service and firmware update, or a free upgrade to a GV32. Review the current program terms on the official page before selecting. The battery option is depot service—not a battery or firmware procedure for owners to perform.

6. 6

   Return it only with the supplied instructions

   Wait for BenQ's prepaid label and package, and follow its directions exactly. Remove nothing from the projector unless BenQ instructs you to. If the unit becomes hot or damaged before shipment, contact BenQ again and do not place it into the package.

What the July 30, 2026 recall covers

The recall covers BenQ-branded GV31 portable projectors with a rechargeable lithium-ion battery. CPSC reports about 1,249 units in the United States and about 240 more in Canada. The affected model was sold online from July 2023 through May 2026.

CPSC says BenQ received three overheating reports, one involving burns to a user's hands. Those reports establish the announced recall; an owner does not need to wait for heat, swelling, or a warning message before stopping use.

How the battery-service and replacement options differ

• Battery service: BenQ replaces the battery and installs the latest firmware at a designated service location.
• Firmware behavior: BenQ says its updated battery-management system checks battery health and can restrict battery operation when continued use is unsuitable.
• Product upgrade: BenQ's alternate remedy replaces the GV31 with a GV32, which the company describes as a plug-in model without a built-in battery.
• Both paths begin through BenQ's recall process; neither calls for an owner to open the projector or install parts.

Why this is not a DIY battery repair

• Do not remove the case, battery pack, screws, or ventilation covers.
• Do not charge the projector to reproduce an overheating symptom or read battery diagnostics.
• Do not substitute a marketplace battery, adapter, charger, or firmware file.
• Do not discard the projector in household trash, curbside recycling, or a retail battery box.
• Do not sell, donate, or give away a recalled projector while the recall remains unresolved.

When to stop handling the projector

A cool, intact unit can generally remain unplugged while the owner completes the official recall steps. Heat, smoke, popping, hissing, leaking material, a separated case, or a strong chemical odor changes the situation from registration to immediate fire safety.

For an active fire, evacuate and call emergency services. For a damaged but stable device, keep people away and contact BenQ and the local household-hazardous-waste authority before moving, storing, or transporting it.

Common questions